Services – TelSynergy

UC Platform / Hosted PBX

We offer a number of UC/Hosted PBX platforms to suit the different needs of our clients. Our platforms feature your entire office phone systems in one easy-to-use communication system, so that you can keep up with today’s fast paced environment. The platforms can also be distributed across all of your devices to accommodate with today’s mobile work flow. Expect fast & simple utilization of Calls, Video Calls, Conferencing, Instant Messaging, Faxing, Online Presence, Call Center functionalities, Outlook/MS Exchange Directory, CRM integration and much more. Our cloud based solution allows you to switch on, manage, and scale whenever and from wherever. Set up teleworkers, conference rooms, and integrate other analog equipment your business relies on all while integrating mobile phones. Moreover, our provisioning platforms eliminate the need for expensive senior engineers as the work is already done for you. The platforms are one of our key differentiators and competitive advantages when it comes to ordering and deploying solutions. Our ever evolving systems, with industry leading functionalities, will constantly set you and your clients ahead.

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Call Center Solutions

Time for you to take customer experience, agent productivity, and revenue generation to the next level. Our Hosted Call Center solution expands the capabilities of legacy call centres, by allowing call centre agents to be geographically distributed. Agents can take calls from home, satellite offices, or mobile handsets with our Hosted Phone Systems. Our feature set includes hunt groups, call queuing, and no-answer treatments coupled with Auto Attendants that route callers properly. Incoming call details can help forecast staffing requirements to meet anticipated call volumes. Call centres can develop customer experience management tools by using reports that effectively manage agents and monitor Key Performance Indicators (KPIs) on their queues.

SIP Trunking

SIP Trunking is a method of sending your voice call over an existing data line, hence why it is commonly referenced as VoIP (Voice over Internet Protocol). It comes in place of your analogue line. It is equally equipped to control video and messaging applications.

Long Distance

Based on your voice and faxing patterns, TelSynergy provides competitive pricing along with a wide range of other features to help you save time and money.

Toll Free

Toll free services have always been our main priority, so you can count on us to have a reliable service. Enhance your business enterprise and expand your customer base by registering a toll free number service that will help your clients get in touch with you.

Mobility

BYOD (bring your own device) and save on cellular bills. Our flexible wireless plans let you work the way you want to and from wherever you would like to.

Business Lines

You will have unlimited access to the Public Switched Telephone Network (PSTN) with the highest level of quality and reliability. A PRI is a single circuit (typically a T1 connection in North America) with 23 voice channels and a data/control channel (ISDN) that allows your business to hold 23 calls simultaneously.